You can return any item purchased at Advani London within 14 days of the delivery date. Here’s how:
- Email us at firstname.lastname@example.org to indicate your desire to return the item for a refund and provide a reason for return.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- After you indicate your desire to return and reason for return, we will provide you with a shipping label to return the item. You will need to print and attach this.
- Contact the carrier to arrange the pick-up of your package wherever you wish.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Can I use my own return service?
You can certainly use a different courier than the one that delivered the package. Please send the return to the following address:
144 Wymering Mansions
London W9 2NG
Keep in mind that if you do not use our return label, Advani is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service.
I decided to keep my order, but have already indicated my desire to return by email. What should I do?
We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything except email us to update that you changed your mind.
Can I combine returns from different orders?
Sure, you can use the same box and pre-paid label. You can find more information about our return procedures on the Return Policy page.
Where is my return?
If you have not received confirmation of your return within 14 days of your initial return email, please contact us again by email and we will be happy to update you.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 48 hours of the Return Confirmation email.